We aim to process orders the following week from order. Orders placed and full payment received by 5pm on Friday will be processed and dispatched by the following weekend where possible. Please appreciate that at busy periods orders may take a little longer but please feel free to make contact with us to check the update of your order. We order once a week from our Supplier for any clothing & merchandise for any orders that we receive.  We DO NOT KEEP STOCK we order as and when we receive orders from our customers. So this means it could take up to 10 working days to dispatch any Clothing & Merchandise. .PLEASE NOTE: At busy times this can take a little longer.

Even though most of the time we keep to our timescales, we ask due to the current COVID19 situation please allow 14 working days for delivery from dispatch of  Business Stationery and up to 21 working days for delivery of Clothing.

If you wish to know the current shipping timescales of any products please contact us for an update.

We are not responsible for any delivery problems / delays / weather conditions that the courier may encounter which result in a delay in delivery.

99% of our orders arrive within 3 working days from dispatch but please allow up to 14 working days for any delays.

If you require items urgently please contact us on bespokelymadewithlove@gmail.com

If there are any issues with your order then there will be a delay in processing and delay in delivery.

Please ensure your SHIPPING ADDRESS is correct.  If any parcel is delivered wrongly we cannot be held responsible.  Any parcels returned to us, there will be a £10 Administration Fee plus the cost of the postage to repost.

Once your order is dispatched you will receive an email confirming your order has been completed.

MERCHANDISE ORDERS – CLOTHING ETC

We currently order once a week from our Suppliers on a Monday and have delivery by Thursday/Friday. 

So should you place an order for any merchandise such as a Hoodie, T-Shirt etc on a Tuesday, it won’t be ordered from our Supplier until the following Monday and we won’t be in receipt of it until Thursday/Friday of that week.  So you’re order will be dispatched the Mon/Tues of the following week – which would be 2 weeks from the time you placed your order.  

SHORTAGES

Please check your order carefully when it arrives.  All claims regarding shortage of items MUST be made within 72 hours of parcel delivery date.  No claims for shortages can be entertained after this time.

NON DELIVERY

Please monitor your tracking details after you have received notification of parcel dispatch and contact us as soon as possible if you suspect there is a problem.  Claims for NON DELIVERY cannot be entertained longer than 21 days from dispatch date.